Unhappy with your local clinic or need someone to talk to? Find useful contacts for the National Department of Health, provincial health department complaint lines, as well as counselling hotlines and more below.
Minister of Health
Dr. Aaron Motsoaledi
Private Bag X399
Tel: (012) 312 0546
Fax: (012) 325 5526
Private Bag X9070
Cape Town, 8000
Tel: (021) 466 7260
Fax: (021) 465 1575
National Department of Health
Switchboard: 012 395 8000
Physical address: Civitas Building, Cnr Thabo Sehume and Struben Streets, PRETORIA
Postal address: Private Bag X828, PRETORIA, 0001
Provincial complaint lines
The Department of Health advises that patient complaints first be directed to the manager of the relevant clinic or hospital. If patients are not satisfied with the response of facility managers, they should call these provincial complaint lines.
|Eastern Cape||0800 032 364|
|Free State||0800 535 554|
|Gauteng||0800 203 886|
|KwaZulu-Natal||033 395 2009|
|Limpopo||0800 919 191|
|Mpumalanga||0800 204 098|
|Northern Cape||018 387 5778|
|North West||018 391 4000/1/2|
|Western Cape||021 483 5624|
South African National Council on Alcoholism & Drug Dependence (SANCA)
SANCA partners with government to provide access to subsidised in-house and community-based rehabilitation services for those battling drug and alcohol addictions.
For more information, please visit the SANCA website
The national branch of the international organisation provides counselling, education and support groups for people battling alcohol addiction.
0861 435 722
Thuthuzela Care Centres
For medical care, support and legal help following a sexual assault, contact your nearest Thuthuzela Care Centre.
Rape Crisis Centre
Based in Cape Town, the centre offers counselling and court support for rape survivors 13 years and older. You can call the centre’s hotline 24 hours a day or visit its website.
021 447 9762
National Counselling Lines
Operating around the clock, Lifeline allows callers to discuss a range of challenges from trauma and suicide, to relationship issues. Alternatively, visit a Lifeline centre near you.
0861 322 322
Children and teenagers under the age of 17 years old can also call Childline
0800 055 555
Gender-based Violence Line
The 24-hour hotline offers counselling for those who have been physically, emotionally, sexually or financially abused. You can also visit your nearest Lifeline centre.
0800 012 322 or 0800 150 150
South African Depression and Anxiety Group
The mental health advocacy and support organisation runs a toll-free counseling line between 8am and 8pm for patients and families dealing with mental illness, and those who may be at risk of suicide.
0800 567 567
The 24-hour hotline provides information on HIV testing, treatment, care and prevention.
0800 012 322
Diabetes South Africa
The non-profit organisation provides health education and workshops, as well as dietary plans and support groups for people living with diabetes and their families.
086 111 3913
Epilepsy South Africa
The non-profit organisation provides education, counselling and support for those living with epilepsy and their families.
0860 374 537