Guide: Voice – A health care provider’s guide to reporting health care challenges


The 53-page guide covers the rights of health workers and patients, as well as how to use internal and external channels to report problems within the health system. It also covers how health workers can protect themselves when reporting problems with the aim of improving the health system.
In a forward to the RHAP guide, Rural Doctor of the Year Dr Jenny Nash notes that universities often do not teach these types mechanisms to report problems. Meanwhile, health workers’ perceptions that they are unable to improve the health system may drive scarce professionals away from the public system and into private health care. She concludes by adding that she hopes the guide reinforces notions of patient-centred health care among those who use it.
Download the full manual: RHAP Voice Manual Nov 2014
Author
Republish this article

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
Unless otherwise noted, you can republish our articles for free under a Creative Commons license. Here’s what you need to know:
-
You have to credit Health-e News. In the byline, we prefer “Author Name, Publication.” At the top of the text of your story, include a line that reads: “This story was originally published by Health-e News.” You must link the word “Health-e News” to the original URL of the story.
-
You must include all of the links from our story, including our newsletter sign up link.
-
If you use canonical metadata, please use the Health-e News URL. For more information about canonical metadata, click here.
-
You can’t edit our material, except to reflect relative changes in time, location and editorial style. (For example, “yesterday” can be changed to “last week”)
-
You have no rights to sell, license, syndicate, or otherwise represent yourself as the authorized owner of our material to any third parties. This means that you cannot actively publish or submit our work for syndication to third party platforms or apps like Apple News or Google News. Health-e News understands that publishers cannot fully control when certain third parties automatically summarise or crawl content from publishers’ own sites.
-
You can’t republish our material wholesale, or automatically; you need to select stories to be republished individually.
-
If you share republished stories on social media, we’d appreciate being tagged in your posts. You can find us on Twitter @HealthENews, Instagram @healthenews, and Facebook Health-e News Service.
You can grab HTML code for our stories easily. Click on the Creative Commons logo on our stories. You’ll find it with the other share buttons.
If you have any other questions, contact info@health-e.org.za.
Guide: Voice – A health care provider’s guide to reporting health care challenges
by healthe, Health-e News
December 12, 2014
MOST READ
US funding freeze disrupts HIV, TB, and GBV support services
Healthcare coalition says NHI is “unfeasible”, proposes alternative route to universal health coverage
Kindness costs: The hidden sacrifices nurses make for patients with TB
EDITOR'S PICKS
Related

HIV remains a leading killer in Africa despite medical breakthroughs – how to eliminate it



HIV remains a leading killer in Africa despite medical breakthroughs – how to eliminate it

