Guide: Voice – A health care provider’s guide to reporting health care challenges

Pilani10_A Rural nurse in the eastern cape

The 53-page guide covers the rights of health workers and patients, as well as how to use internal and external channels to report problems within the health system. It also covers how health workers can protect themselves when reporting problems with the aim of improving the health system.

In a forward to the RHAP guide, Rural Doctor of the Year Dr Jenny Nash notes that universities often do not teach these types mechanisms to report problems. Meanwhile, health workers’ perceptions that they are unable to improve the health system may drive scarce professionals away from the public system and into private health care. She concludes by adding that she hopes the guide reinforces notions of patient-centred health care among those who use it.

Download the full manual: RHAP Voice Manual Nov 2014

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